# User guides

Pick the guide for who you are.

- Read them without signing in at `/help/<guide>`, e.g. `https://app.hoststackhq.com/help/cleaner`. Send that link with an invite.
- Signed in? **Help** in the top bar opens your guide (on a phone, under **More**). It lists only the guides for your role: a supervisor sees theirs and the cleaners'; a property owner theirs; admins and managers every guide but the platform operator's.
- Search every guide from the box on the left (on a phone, tap **Guides**).

| You are | Read |
| --- | --- |
| An **admin** or **manager** at the company running the properties | [HostStackHQ for admins and managers](admin.md) |
| A **supervisor**, looking after cleaning | [HostStackHQ for supervisors](supervisor.md) |
| A **property owner** whose property a company manages | [HostStackHQ for property owners](property-owner.md): send it with their invite link (`/help/property-owner`) |
| A **cleaner**, getting jobs on Telegram | [Guide for cleaners](cleaner.md): send it with their invite link (`/help/cleaner`) |
| A **guest** staying at the property | [Guest guide](guest.md): link it from your listing or house rules (`/help/guest`) |
| The **platform operator**, running the hosted server for every company | [HostStackHQ for the platform operator](operator.md) |
| **Installing** an add-on at a property: mini-PC, locks, router, bot | [Set up a property](../runbooks/property-setup.md) and [Upgrade and roll back](../runbooks/upgrade.md) |

## How do I…?

### Admins and managers

Admins can do all of these; a manager everything except Setup and adding logins, and only at the properties ticked for them.

| To | See |
| --- | --- |
| Create the company's account | [First-time setup](admin.md#first-time-setup) |
| Set up the company, a property, its rooms and listings | [First-time setup](admin.md#first-time-setup), steps 1–8 |
| Publish the booking website | [First-time setup](admin.md#first-time-setup), step 11 |
| Add a manager, supervisor or admin, and choose their properties | [Your team](admin.md#your-team) |
| Turn on two-step sign-in | [Two-step sign-in](admin.md#two-step-sign-in) |
| Give someone a password reset link | [Your team](admin.md#your-team) |
| Add an owner and let them sign in | [First-time setup](admin.md#first-time-setup), step 3 |
| Add a booking by hand | [Direct bookings](admin.md#direct-bookings) |
| Add the guest to a booking from Airbnb, Booking.com or MakeMyTrip | [Airbnb, Booking.com and MakeMyTrip bookings](admin.md#airbnb-bookingcom-and-makemytrip-bookings) |
| Stop the sites selling nights already booked | [Airbnb, Booking.com and MakeMyTrip bookings](admin.md#airbnb-bookingcom-and-makemytrip-bookings) |
| Confirm or decline a request from the website | [Requests from your website](admin.md#requests-from-your-website) |
| Let guests pay on your website with your Razorpay account | [Payment on your website](admin.md#payment-on-your-website) |
| Take payment by UPI, or issue a GST invoice | [Direct bookings](admin.md#direct-bookings) |
| Cancel a booking, resend a guest's link, view a guest's ID | [The booking page](admin.md#the-booking-page) |
| Reply to a guest's WhatsApp message | [When a guest writes](admin.md#when-a-guest-writes) |
| Record damage a guest caused | [The booking page](admin.md#the-booking-page) |
| See what needs doing today | [Today](admin.md#today) |
| Compare properties, see profit and loss | [Portfolio](admin.md#portfolio) |
| Record a payment, or download expenses for the accountant | [Spending](admin.md#spending) |
| Raise and close a maintenance job | [Jobs](admin.md#jobs) |
| Have a service raised every few months | [Schedules](admin.md#schedules) |
| Keep the asset register | [Assets](admin.md#assets) |
| Share stock stores between properties, keep stock items | [Stock](admin.md#stock) |
| Record a society fee or maintenance contract and its payments | [Contracts](admin.md#contracts) |
| Log a society's or provider's visit, or a complaint | [Contracts](admin.md#contracts) |
| Show an owner what a contract's payments bought | [Contracts](admin.md#contracts) |
| Add a cleaner, assign turnovers, edit a checklist | [Cleaners](admin.md#cleaners) |
| Answer an owner's request | [Owners](admin.md#owners) |
| Set up door codes, guest WiFi, occupancy or noise | [Add-ons](admin.md#add-ons) |
| Fix a problem | [When something goes wrong](admin.md#when-something-goes-wrong) |

### Supervisors

| To | See |
| --- | --- |
| Sign in, turn on two-step sign-in | [Signing in](supervisor.md#signing-in) |
| Assign a cleaner to a turnover, check the photos | [Today](supervisor.md#today) |
| Record a payment with its bill | [Spending](supervisor.md#spending) |
| Raise and close a maintenance job | [Jobs](supervisor.md#jobs) |
| Have a service raised every few months | [Schedules](supervisor.md#schedules) |
| Add, replace or retire an asset | [Assets](supervisor.md#assets) |
| Keep stock items | [Stock](supervisor.md#stock) |
| Pay a society fee or maintenance contract | [Contracts](supervisor.md#contracts) |
| Log a society's or provider's visit, or a complaint | [Contracts](supervisor.md#contracts) |
| Add a cleaner, send a new invite link | [Cleaners](supervisor.md#cleaners) |
| Edit a property's cleaning checklist | [Cleaning checklists](supervisor.md#cleaning-checklists) |
| Fix a problem | [When something goes wrong](supervisor.md#when-something-goes-wrong) |

### Property owners

| To | See |
| --- | --- |
| Sign in | [Signing in](property-owner.md#signing-in) |
| See profit and loss, or a property's monthly report | [Your properties](property-owner.md#your-properties) |
| Raise a suggestion, question or problem, and follow it | [Your requests](property-owner.md#your-requests) |

### Cleaners

| To | See |
| --- | --- |
| Connect to the Telegram bot | [Getting started](cleaner.md#getting-started) |
| Clean a room and mark it ready | [A cleaning job](cleaner.md#a-cleaning-job) and [Doing the job](cleaner.md#doing-the-job) |
| Finish a repair job | [Repairs and other work](cleaner.md#repairs-and-other-work) |
| Count stock, or say something is running low | [Stock](cleaner.md#stock-soap-toilet-rolls-tea) |

### Guests

| To | See |
| --- | --- |
| Ask to book on the company's page | [Choosing your dates](guest.md#choosing-your-dates-on-the-companys-page) |
| Give privacy choices and upload an ID | [Your personal link](guest.md#your-personal-link) |
| Use the door code and WiFi, or message the host | [During your stay](guest.md#during-your-stay) |

### Platform operator

| To | See |
| --- | --- |
| Check that everything works | [Check that everything works](operator.md#check-that-everything-works) |
| Add a company | [Add a company](operator.md#add-a-company) |
| Switch on what a company bought | [Switch on what a company bought](operator.md#switch-on-what-a-company-bought) |
| Retry a failed event, mark an error fixed | [Look into a company's problems](operator.md#look-into-a-companys-problems) |
| See a company's usage for billing | [Bill a company](operator.md#billing) |
| Suspend or reactivate a company | [Suspend or reactivate a company](operator.md#suspend-or-reactivate-a-company) |