# Your stay: guest guide

Everything you need to get in arrives on your phone.

## Choosing your dates on the company's page

Some companies have their own booking page. **Book** either sends a request (**nothing is charged**) or takes you to pay, as the page says.

### Pick your dates

1. Tap **Arrive** and **Leave** to choose your days.
2. Optional: choose how many **Guests**. Rooms too small are hidden (**Show them** brings them back).
3. Each room shows its total for your dates, with **Book**. Booked rooms say **Taken those nights**.

- Before you pick dates, rooms show a price per night. Weekends and festivals can cost more.
- Stays are up to 30 nights.
- Tap the rating under the company's name to read reviews, or **Ask on WhatsApp** to ask first.

### Finding other dates

1. Open **See prices by night** under a room.
2. Tap your arrival night, then your leaving day. Struck-through nights are taken.
3. **Earlier** / **Later** change month (up to a year ahead).

### Sharing a room

- Tap a room's name for its own page. Send that link; your dates and guests are kept in it.
- **See all our rooms** goes back.

### Sending your request

1. Tap **Book**. Check the dates, nightly prices, total, cancellation policy and house rules.
2. Choose **Continue** (or **Change dates**).
3. Enter your name, mobile with country code (+91 is filled in), email (optional) and number of guests.
4. Tick that you agree, then **Send request** (or **Pay**).

- The company holds your dates straight away.
- If the button says **Pay**, you go to Razorpay's secure page to pay by UPI, card or netbanking. Your dates are held for 20 minutes while you pay. Once paid you see **Payment received**, and the confirmation with your stay link follows by WhatsApp or email.
- If the company cancels a booking you paid for online, you get a message with the refund, which goes back to the way you paid.
- Some companies let you pay an advance now and the rest a few days before check-in: choose under **How you pay**. Your stay page shows what is left and when, with **Pay … online**, and you get a reminder on the day.
- Otherwise it **confirms** (by WhatsApp or email, with the total, how to pay and your stay link) or **declines**.
- What you typed is kept if you switch apps mid-form.

## Before you arrive

About a day before check-in, you get a WhatsApp (or email) with:

- check-in and checkout times
- your **door code** and **WiFi login** (where the property has them), and arrival instructions
- a **personal link** for privacy choices and your ID

Door code and WiFi work only from check-in to checkout.

> **Didn't get it?** Check spam, then contact your host.

## Your personal link

Open the link. It shows the address (**Open in Google Maps**), your times and arrival instructions.

**Payment** (direct bookings only) shows the total, what you've paid and what's left, with the date it's due after an advance. **Pay … online** opens Razorpay's page and counts as soon as you've paid. **Pay … by UPI** opens your payment app (on a computer, pay the UPI ID shown); your host confirms when it arrives.

### 1. Your privacy choices

1. Answer **I agree** or **I don't agree** for each.
2. Choose **Save choices**.

You can change them until checkout. The [privacy policy](https://hoststackhq.com/privacy/) linked there says how your details are kept and deleted; the booking website links it at the bottom too.

| Choice | What it means |
| --- | --- |
| Door code | A personal code; we record when the door opens with it |
| ID | We keep a copy (Indian law). Encrypted, deleted after the legal period |
| Entrance camera | Entrance only, **never inside**. Clips stay at the property, deleted after 7 days. No audio |
| WiFi | We count your devices; say no and we don't. **We never see what you browse** |

### 2. Your ID

Agree to **ID** and save first. Then:

1. Choose nationality and document (Aadhaar, passport, driving licence, voter ID or other).
2. Enter the document number.
3. Add a photo or scan (JPEG, PNG or PDF, up to 5 MB).
4. Wait for **Saving… keep this page open** to go before closing.

- **Not Indian?** You'll also need passport and visa details for Form C.
- The link works until a week after checkout. "Link not available"? Ask your host.

## During your stay

- **Door**: enter your code on the keypad (main door and your room).
- **WiFi**: use the login and password from your message.
- **Need something?** Reply to any of our WhatsApp messages. Your host answers.
- **3 hours before checkout**: you get a reminder.

## After you leave

If your host asks for ratings, you get a link a couple of hours after checkout.

1. Pick a rating, 1 to 5.
2. Optional: add a comment.
3. Optional: tick to let your host quote it on their website (first name and month only).

- You can rate only after checkout, and not a cancelled booking.
- Your rating counts toward the site's average without your name.
- Booked on Airbnb? You may be offered a link to review there too.

## Your data

- ID and door code are encrypted. Your ID, name and contact details are deleted after the legal period.
- A sound sensor measures loudness only, no audio. Loud between 10 pm and 7 am? You get one friendly reminder.
- Camera clips never leave the property. Say no to the camera and your host isn't shown its clips.
- Only your host sees your details. Every ID view is recorded.
- To have your details deleted, ask your host.