# HostStackHQ for property owners

See how the company runs your property, and raise requests with them.

## Signing in

1. Open the link the company sent you (works once, for 7 days).
2. Choose a password (12+ characters).
3. Next time, sign in with your email and that password.

- Link expired or password forgotten? Ask the company for a new link.

## Your properties

**Properties** lists your properties. **Help** and **Sign out** are top right, beside your name (on a phone, under **More**). The name of the company managing your properties is above yours (on a phone, at the top of the page).

**Profit and loss** (below the list): pick a month, or tick **The whole of …** for the year.

- Shows revenue, spent, profit, occupancy, average a night.
- Booking-site stays count only once the company enters their amount; a line says how many are missing.

Open a property for six tabs:

| Tab | Shows |
| --- | --- |
| **Monthly report** | Nights booked, revenue by listing (including what a cancelled direct booking kept, such as a cancellation fee), spending by kind and every payment (**Bill** = photo, **Photos** = job photos). Pick another **Month** to change |
| **Over time** | Last 12 months: nights, occupancy, revenue, spent, average guest rating |
| **Assets** | What's at the property: make, model, cost, warranty, photo |
| **Maintenance** | Repairs, servicing, replacements, society work; **Overdue** if late |
| **Contracts** | Society fee and service contracts: payments, services, complaints |
| **Improvements** | What was added, its cost and photos |

- You get an email in the first week of each month with last month's report.
- You never see guests' names, phones, IDs, door codes or camera clips.

## Your requests

(Only if your company offers it.)

1. Open **Raise a new request**.
2. Pick the **Property** and **What it is**: **Suggestion**, **Question** or **Problem**.
3. Write **In a few words** and **Details**.
4. Choose **Send to the company**.

- Replies show under your request, and you get an email.
- Answer in **Reply** → **Send reply**.
- Status: **Open**, **Planned**, **Done** or **Declined** (with a reason). You're emailed on each change.

## When something goes wrong

| Problem | Do this |
| --- | --- |
| Link expired, or forgot password | Ask the company for a new link |
| "No property is linked to you yet" | Ask the company to set you as owner |
| "Signing in as an owner isn't available at the moment" | The company has switched owner sign-in off; ask them |
| "Account is suspended" | The company's account is paused; ask them |
| "Something went wrong" | Choose **Reload** |