HostStackHQ for admins and managers

Run your properties from one screen: bookings from every site on one calendar, guest messages on WhatsApp, cleaners on Telegram, owners in their own portal.

• Door codes, guest WiFi, occupancy report and noise alerts are add-ons, off until switched on.
• Other guides: supervisors, property owners, cleaners, guests.

Finding your way around

Top bar: Today, Portfolio, Calendar, Reports, Owners, Team, Setup, Help.

• Owners shows only if you manage for other owners. Reports shows once a property has the occupancy add-on.
• On a phone: the first four sit at the bottom; More has the rest and Sign out.
• Your company's name is top right on every page, above your name and the server's version (e.g. v0.6.13). On a phone it is at the top of the page.

First-time setup

Create your account

Ask for a trial at hoststackhq.com/trial (business, name, email, phone, how many properties and where). HostStackHQ creates your company and emails you a link to choose a password. Free for 90 days.

Or, where sign-up is open:

1. On the sign-in page, choose New to HostStackHQ? Create an account.
2. Enter business name, your name and email.
3. Answer Do you manage properties for other owners? (changeable later).
4. Choose Email me a link, open it and choose a password (link works once, for 7 days).

No email? Check spam, or sign up again for a new link.

Sign in and open Setup

1. First sign-in: set up two-step sign-in (required for admins).
2. Open Setup. Tabs: Properties, Company, Website, Owners and societies, Connections (red number = broken), Billing.
3. Follow steps 1–11 below.

Still to set up (top of Properties) lists what's missing, with links. Each property also shows what it Still needs (rooms, a listing, an asset, stock, society fee, arrival instructions). It disappears when done.

Step 1 — Your company

1. Company tab: enter usual check-in/checkout times, and GSTIN + registered name if GST-registered.
2. Choose Save company.
3. Tick We manage properties for other owners if you do.

• New properties copy these times and GSTIN. Changing them later doesn't touch existing properties.
• Unticking hides owner screens; nothing is deleted.

Step 2 — Connections

Connections tab:

1. Check Connection status: each calendar link, WhatsApp, email, lock, edge agent and Telegram bot shows "Working" or "Failing since …".
2. Check nothing says Simulated (it only pretends). Ask your installer to fix it.
3. Edge agent (WiFi, occupancy or noise add-ons) should be seen in the last few minutes.

• Down = a calendar link failing for a day, or anything else for an hour. HostStackHQ is told too.
• A failing calendar link usually needs re-copying from the booking site.
• Company → What's included lists what your company has. Ask HostStackHQ to add or remove items.

Step 3 — Owners

Skip if every property is your own.

1. Owners and societies → add each owner: name, phone (e.g. +919876543210), email.
2. To let one sign in: add their email, choose Invite link and send it with the owner's guide.

• Owners see reports, assets, upkeep, contracts and improvements, and can raise requests. Never guests, door codes or bookings.
• They get a monthly email with last month's report.
• Password reset link sends a new link; Remove login stops sign-in.

Many owners? Use a spreadsheet

1. Add owners from a spreadsheet → Download the sample file (name, phone, email).
2. Replace the example rows.
3. Save as CSV (Excel: CSV UTF-8; Sheets: Download → Comma-separated values).
4. Choose it under CSV file.

One bad row (including a duplicate name) adds nothing; the message lists the rows to fix.

Step 4 — Societies

1. Same tab: add each housing society by name (address optional).

• Names must be unique. A society can be removed once no property is in it.

Step 5 — Property

1. Properties → Add your property.
2. Fill in:

3. Choose Add property. Its page opens; edit later under Details.

Many properties? Use a spreadsheet

1. Add properties from a spreadsheet → download the sample (one row per room).
2. Every row needs name and room. The property's first row also takes address_line, city, state, postal_code, maps_url, arrival_instructions, owner, society, stock_store.
3. Optional per room: adults, children, infants, pets, and airbnb_ical_url, booking_com_ical_url, makemytrip_ical_url (each becomes a listing).
4. Upload the CSV.

• owner must already exist. New societies and stock stores are created for you.
• One bad row (or a duplicate property name) adds nothing.

Assets from a spreadsheet

1. Add assets from a spreadsheet → download the sample.
2. Needed: property, name, category (air_conditioner, appliance, electronics, furniture, kitchen, bathroom, water, electrical, other).
3. Optional: room, make, model, serial, purchased_on, warranty_until (as 2025-04-12), vendor, cost (with GST; needs purchased_on, goes to Spending).
4. Upload the CSV. Add photos afterwards under Assets.

Step 6 — Add-ons

Tick door codes, guest WiFi, occupancy report or noise in the property's form. See Add-ons.

Step 7 — Cleaning checklist

1. Property page → Checklist.
2. One item per line → Save checklist.

Changes apply from the next booking.

Step 8 — Rooms and listings

Add a room

1. Property page → Rooms.
2. Add the room and how many it sleeps: Adults, Children, Infants (blank = no limit), Pets (blank or 0 = none).

Add a booking-site listing

1. Under the room's Listings, choose Site (Airbnb, Booking.com, MakeMyTrip).
2. Name it, paste its calendar link, choose Add listing.

Its bookings then arrive by themselves. A room can have several listings.

Keep calendar links private. Anyone with one sees your booked dates.

• Remove a listing once it has no upcoming stays.

Sell the whole place too (e.g. "Whole villa" plus each room)

1. Add the whole-place listing under any one room.
2. Tick the other rooms under Also sells.

• A whole-place stay takes every room (one door code, a cleaning task per room).
• Can't be changed later: remove and re-add.

Sell on your booking website

1. Add a listing with site Booking website (no calendar link needed).
2. Fill in Name on the website, Sleeps, Type, Bedrooms, Bathrooms, nightly rate (with GST), Amenities, Accessibility (tick only what you've checked), description.
3. Tick Show on the website (needs a nightly rate).

Set prices for some nights

1. Under the listing, Prices → Show.
2. Add rules: weekend days, a season, a festival week, or days within dates.
3. Pick a month below to check each night's price.

Dates beat weekdays; the shortest date range wins.

Add photos

1. Photos → choose up to 20.
2. Add captions (optional).
3. Order with Earlier / Later. The first is the main photo.

Photos are public once shown on the website.

Step 9 — Locks

Door codes add-on only: see Door codes.

Step 10 — Cleaners

Add them in Team: see Cleaners.

Step 11 — Website

If your company has the booking website: Setup → Website.

1. Fill in name, about text, contact phone and email, cancellation/refund policy, house rules → Save.
2. Optional: add a logo (PNG/JPEG, up to 512 KB) and Brand colour (dark enough for white text).
3. Tick Published.

• Publishing needs a phone, email, cancellation policy and at least one listing shown on the website. The page says what's missing.
• Untick Published to take it down.
• Formatting: blank line = new paragraph; - or 1. = list; **bold**, *italic*; [words](https://…) = link.
• Your best photo first: the first photo of your first room (by name) leads the page and link previews.
• Your own domain: enter it under Your own domain and follow the DNS steps.
• Online payment: see Payment on your website.
• Share one room: tap its name on your page and copy the address.
• What guests say shows your average rating and up to three comments guests allowed you to quote.

Payment on your website

If your company has online payment, guests can pay when they book, through your own Razorpay account. The money goes straight to you; HostStackHQ never holds it, and Razorpay's fees are yours. Open the Razorpay account and finish its checks with Razorpay first (how).

1. Setup → Website → Online payment: paste the Key id and Key secret from Razorpay (Account & Settings → API keys).
2. Under Razorpay webhook, Copy the address and add it in Razorpay's Webhooks, with the event payment_link.paid and a secret of your choosing. Type that secret in Webhook secret.
3. Save keys, then Test keys.
4. Tick Guests pay when they book.

• Book then holds the room for 20 minutes while the guest pays on Razorpay's page. Once paid, the booking is confirmed and marked paid by itself, and the guest is messaged. Unpaid after 20 minutes, the dates are freed, unless Razorpay shows the guest paid (the webhook didn't arrive) or can't be asked: then it becomes a request on Today, with an alert, for you to check Razorpay and confirm or decline.
• A hold being paid shows Awaiting payment on its booking page, not on Today.
• A payment that arrives after its dates were taken, or after the booking was cancelled, is kept, and Needs a look asks you to refund it with Refund on the cancelled booking, so the reports don't count it as revenue.
• Saved secrets are never shown again; type a new one to replace it.
• Is it working? Setup's connection status lists Razorpay payments (webhook) once Razorpay has called it: failing means the webhook secret in Razorpay differs from the one here.
• Test keys (rzp_test_…) show a warning: no real money moves, so switch to live keys and the live-mode webhook before guests book.
• Advance: once payment is on, tick Let guests pay an advance, and the rest before check-in, set the Advance, % (30 to start) and how many days before check-in the rest is due (3 to start), and Save. Guests booking far enough ahead then choose to pay in full or the advance. The advance confirms the booking; its page shows what was received and when the rest is due. The guest gets a WhatsApp reminder on that day (with automatic messages on) and pays from their stay page. Unpaid after it, Needs a look tells you; nothing is cancelled. If they pay the rest in cash or by UPI at check-in, tick Paid on the booking.
• Untick it, or if Razorpay can't be reached, and Book sends requests for you to confirm again.

Bookings

Airbnb, Booking.com and MakeMyTrip bookings

They reach the Calendar within about 15 minutes, as "Airbnb guest" etc. with "guest details missing".

Add the guest to every site booking (or nobody gets arrival messages):

1. Open the booking → Add guest.
2. Enter name and WhatsApp number (e.g. +91 98200 12345) or email.

• Change dates on the site, not here.
• Booking.com/MakeMyTrip closed dates arrive as bookings. Open one → Cancel booking.

Block your dates on the sites (stops double selling):

1. Property page → Rooms → copy the listing's Import on … link.
2. Import it on the site:
   • Airbnb: Calendar → Availability → Connect another calendar
   • Booking.com: Rates & Availability → Sync calendars → Import
   • MakeMyTrip: extranet calendar sync

• Links show dates only, never guest details. Keep them private.
• Other sites: use For any other site or calendar.
• Sites read them every few hours, so a double booking is still possible in between.
• A site booking that clashes isn't imported; you get a "Possible double booking" alert. Move or cancel one.

Direct bookings

1. Calendar → tap an empty day in a room's row, or New booking.
2. Set room, check-in, checkout, number of guests.
3. Add the main guest (now or later).
4. For a room also sold as a whole place, choose Only this room or the whole listing.

Add a site booking's amount (so owner revenue is right):

1. Open the booking.
2. Under Change the booking, enter What the guest paid on … (with GST) → save.

Take payment by UPI

1. Under Change the booking, enter the Amount (with GST) → save.
2. The guest's page shows Pay ₹… by UPI (needs a property UPI ID).
3. When money arrives, tick Paid → save.

Issue a GST invoice (direct bookings with an amount)

1. GST invoice → Issue invoice (optionally bill a business by name and GSTIN).
2. Confirm. Invoices are final.
3. Open to print or save as PDF.

• Numbered per financial year, e.g. 2026-27/0001. Split equally as CGST and SGST.
• A stay in several rooms (say a whole villa) is rated by its amount per room per night. A website request gets its invoice once confirmed.

Check the first invoice with your accountant.

Credit notes

When a booking with an invoice is cancelled, the invoice still shows the full stay. Its GST invoice section then says how much of the invoice you didn't keep, with Issue credit note.

• It credits the invoice down to what you kept, at the invoice's own rate, split as CGST and SGST.
• Numbered per financial year in their own series, e.g. CN/2026-27/0001, and printed with the invoice number and date they go against.
• A later refund leaves more to credit: issue another note.
• Final, like invoices. Issue it within the time GST allows (by 30 November after the financial year ends) and check the first one with your accountant.

Requests from your website

Without online payment, a website request holds the dates at once. It appears on Today → Booking requests and you're emailed.

1. Open the request.
2. Confirm (becomes a normal booking at the website price) or Decline (frees the dates).
3. Tell the guest how to pay.

• The guest is told either way by WhatsApp or email.
• Unanswered after 4 hours: raised again on Needs a look. Never auto-declined.
• Requests show striped on the Calendar. Max two waiting per room, three per guest address; a request whose dates have passed no longer counts.
• Declined guests' details are deleted after 3 days. A request never answered loses its guest's details 180 days after its checkout date.

What happens automatically

Each booking creates a cleaning turnover. Then the main guest gets:

• A rating of 3 or less alerts you on Today. Airbnb guests rating 4–5 are asked to review on Airbnb.
• Cancel booking cancels cleaning and removes door code and WiFi straight away.
• Refunds: cancelling a direct booking that has been paid asks how much to refund (all of it to start; 0 for none). What the guest paid by Razorpay goes back through your Razorpay account, newest payment first; anything paid by hand is recorded as refunded, and you give it back yourself. A website guest is told by WhatsApp or email, with the amount. If Razorpay refuses part way, the booking is still cancelled and the message says how much is still to refund. The cancelled booking then says what is paid and not refunded, with Refund to try again once Razorpay allows (a refund needs enough balance in your Razorpay account). If a guest pays more than the stay costs (say, twice from two tabs), Needs a look tells you, and the booking's amount shows what was paid over with Refund the extra: it gives back up to that much the same way and keeps the booking. An issued GST invoice stays as it is; a credit note takes it down to what you kept.

The booking page

Click any booking on Today or Calendar.

Needs a look lists what to fix (each links to the fix): no guest, no contact, missing ID, unpaid, message not delivered, low rating.

Do this from the booking page

• Add guests / choose the main guest / remove one (deletes their ID).
• Copy guest link: send it yourself if they didn't get the message.
• View ID: every view is logged.
• Messages to the guest: Not delivered usually means no WhatsApp; send the link or call.
• Change the booking: dates, amount, Paid.
• Confirm / Decline (requests only).

Report damage

1. Report damage → What was damaged + Notes → Raise repair job.
2. On the job, set a person, due date and payments.

When a guest writes

1. The guest's WhatsApp reply shows on Today → Needs a look (and email).
2. Choose Reply, type, Send. It goes from the property's WhatsApp number.

• Once answered, it leaves Needs a look for everyone.
• Text only: ask guests to send photos or voice notes to you directly.
• Messages from numbers not on a current stay are ignored. Email replies go to the sending mailbox.

Guest IDs and privacy

• The guest link asks for ID (Indian law) and Form C details for foreign guests. Read them with View ID.
• Guests answer privacy choices for ID, plus door code, camera and WiFi where present. They must agree to ID before uploading.
• No answer yet? Send their link again.

HostStackHQ deletes old data automatically:

To keep a cleaning photo longer, Download it before it goes, on Today or on the stay's page (Cleaning after the stay); the date it goes shows under the photos. Each download is recorded with who took it.

Today

Your morning screen. Refreshes every 30 seconds.

• The week ahead: arrivals, departures and rooms booked for 7 days. Tap a day to open the calendar.
• Property menu (top): show one property only. Show all clears it.
• Needs a look: guest messages, report flags, noise, low ratings, owner requests, stays that didn't finish setting up. Tap to open; Dismiss to clear. Also emailed.
• Maintenance: overdue jobs, warranties and contracts ending in 30 days.
• Stock low: items to buy.
• Staying now: a bar per stay (door use and WiFi devices where add-ons are on).
• Arriving today / Leaving today: "Add guest details" means no main guest yet.
• Cleaning: turnovers from yesterday to tomorrow. Pick a cleaner from the list. Ready turnovers have Show photos, each with Download.

Calendar shows three weeks on a computer, one on a phone. Each bar takes its source's colour: blue for direct and website bookings, then Airbnb, Booking.com and MakeMyTrip in their own colours (the legend under the calendar names them). A booking still missing the guest's details is yellow with a dashed edge.

Portfolio

All properties, one row each: staying now, arriving, leaving, alerts, occupancy last 30 days, booked next 30 days. Find a property filters.

A property's own page

• Managers see Overview and Checklist only.
• Sales by listing: stays, nights and revenue per listing for a month. Nights are room nights: a stay in three rooms of a villa for two nights is six. Site stays without an amount are listed. A cancelled direct booking that kept money (say a cancellation fee, after a part refund) adds what it kept to its check-in month, with no stay or nights.

Profit and loss

Below the list: revenue, spent, profit, occupancy and average a night per property, for a month or the whole year. Site stays count only once their amount is entered. Money cancelled bookings kept is in revenue but not in the average a night. Occupancy and the average a night are per room night, so a whole-villa stay counts every room.

Spending

Record every payment right after paying:

1. Photo of the bill: take or choose a photo.
2. Enter Amount (with GST) and Of which GST if shown.
3. Choose What for (repair, maintenance, consumables, utilities, society, replacement, improvement, purchase, other).
4. Choose Property. Change Paid on for an older bill (up to a year back). Add Paid and Note if useful.
5. Choose Save payment.

• Paid → pick a month to see payments and the total.
• Remove deletes a mistake (a record is kept).
• Download for your accountant: CSV of payments between two dates (starts 1 April).

The owner sees payments and bill photos. Photograph only the bill.

Maintenance

Tabs: Jobs, Schedules, Assets, Stock, Contracts. Supervisors use these too.

Jobs

Raise a job

1. Raise a job → What needs doing ("AC not cooling").
2. Choose Kind (repair, service, replacement, improvement, visit delivered, complaint) and Where (a property, or a whole society).
3. Optional: Asset, Under (contract), Already done on, Due by, Who does it, Notes.
4. Choose Save job.

• Staff on Telegram get it there and close it with a photo.
• Never put guest names in the title or notes.

On a job's page

• Mark done / Open again / Change / Remove.
• Add a photo of the work (no people; the owner may see it).
• Add a payment: bill photo, amount, who was paid. It goes to Spending. For a society job, pick the flat.

The list shows To do (soonest first, Overdue marked). Switch Show to Done for finished jobs.

Schedules

Repeating work ("AC service every 6 months"). A job is raised a week before each due date.

Add a schedule

1. Add a schedule → What is done.
2. Choose Property and optional Asset.
3. Set Every, in months and Next due.
4. Choose Who does it and write a Checklist (one item a line).
5. Choose Save schedule.

Add suggested ones

1. Under Suggested schedules, choose the Property.
2. Untick what you don't want → Add ticked schedules.
3. Open each to adjust the date or Who does it.

• Change Next due to move the next job. Stop it ends a schedule.
• A long-overdue schedule raises one job, not one per missed date.

Assets

The register of what's at each property (ACs, fridge, geyser, furniture).

From a template

1. Start from a template → choose Property and Type (1BHK, 2BHK, Villa).
2. Untick what isn't there → Add ticked assets.
3. Open each to add photo, date and cost.

Add one

1. Add an asset → take a Photo (the thing, not people).
2. Enter Name and Kind.
3. Choose Property and Room (or The whole property).
4. Optional: Make, Model, Serial number, Bought on, Cost (with GST; needs Bought on), Bought from, Warranty until.
5. Choose Save asset. The cost goes to Spending.

On an asset's page (its History lists everything spent and done on it):

• Change: edit it.

• Replace: record the new one; the old goes out of use.

• Out of use / Back in use.

• Remove: delete a mistake.

• Tick Show ones out of use to see retired assets.

• Download CSV: the full register for your accountant (no depreciation).

Stock

Consumables (toiletries, linen, cleaning supplies, tea). Each property draws from one store. Owners never see stock.

Share stores (admins): Stores

• Add a store.
• Choose a store → Move a property to it → Move here.
• Remove this store once it has no properties or items.

Set up a store

1. Add from the usual kit → untick what it doesn't keep → Add ticked items.
2. Or Add an item: name, Used each turnover, Low at.
3. Count each item so the store shows what's on hand.

Open an item to

• Record a purchase: bill photo, how many, amount, GST, date, paid to. Goes to Spending (a shared store's purchase isn't in any owner report).

• Record a count: set the number you counted.

• Move to another store: the only way stock moves between stores. You can move at most what the store has.

• History / Change item / Remove.

• Each turnover marked ready subtracts its usage automatically.

• Low or Reported low shows when it's time to buy. Cleaners count on Telegram too (how).

Contracts

Society fees and service contracts (AC, water purifier, pest control). Admins and managers add them; supervisors pay and log visits.

Add a contract

1. Add a contract.
2. Enter Who provides it, Property, It is the society's own fee (if so), What it covers, From / Until, Each payment and how often it's Paid.
3. Choose Save contract.

Pay a contract

1. Open the contract → Payments → Add a payment.
2. Add the bill photo and amount. It goes to Spending.

Log a visit or complaint

1. Log a visit or complaint.
2. Enter What happened and Kind. For a society fee, choose For this flat or the whole society.
3. Add Done on (blank if still open) and Notes.

• Open one to add photos, or mark a complaint done.
• Report for its period (top of the page) shows paid, services, complaints and time to resolve. Print to show the owner.
• Change / Remove (payments stay in Spending).

Cleaners

1. Team → Cleaners → add name and phone.
2. Send the invite link with the cleaner's guide (works once, for 7 days).
3. When they tap Start, they show Connected to Telegram.
4. On Today, pick a cleaner per turnover → Save (one cleaner gets all).

• Cleaners see room, times and checklist; never guest names or door codes.
• New phone? New invite link.
• Agency cleaners: a cleaner who also works for another company on HostStackHQ can use the same Telegram chat for both. Each company sees only its own tasks, photos and stock.
• Remove takes them off open tasks; reassign on Today.
• Cleaning checklists tab: choose a property, edit, Save checklist.

Owners

Owners' requests (suggestion, question, problem) appear here and on Today.

1. Open a request.
2. Type a Reply (the owner is emailed).
3. Set Status (Open, Planned, Done, Declined) → Save. Say why when you decline.

Never put a guest's name, phone or ID in a reply.

Your team

Add someone

1. Team → People → name, email, role.
2. Send the link (or Email invite). It works once, for 7 days.
3. For a manager or supervisor, open Properties under their name and tick theirs. They see nothing until you do.

• Change a role: pick it → Save.
• New properties aren't ticked for anyone; tick them.
• A red number on People counts people who can't work yet.
• Password reset link / Email reset link for forgotten passwords.
• Remove signs them out everywhere.

Add a second admin as a backup.

Two-step sign-in

Required for admins; optional for others (Team → Your sign-in).

1. Install an authenticator app (Google or Microsoft Authenticator).
2. Choose Set up and scan the QR code (or type the setup key).
3. Enter the 6-digit code → Turn on.

• Lost the phone? A Password reset link turns it off; set it up again.
• 10 wrong codes in a row locks sign-in until a password reset.

AI agent access

If HostStackHQ has switched it on for your company, Team → Your sign-in has AI agent access: connect Claude, ChatGPT or another agent that supports MCP, and ask it about your bookings, cleaning, occupancy and spending.

1. Type a name for the agent (e.g. Claude on my laptop) → Make a token.
2. Copy the token. It is shown only once.
3. In the agent's settings, add an MCP server with the Server address shown on the page, and send the token as Authorization: Bearer <token>.

• It acts as you: your role, and only the properties you work at.
• It can read units, bookings, cleaning tasks, cleaners, the occupancy report and spending, and add a direct booking, give a cleaning task to a cleaner, or record an expense. Agents ask you before they change anything; those changes show as made by you, through an agent.
• It never gets guests' phone numbers, emails, IDs, door codes or WiFi passwords.
• Revoke stops a token at once. Removing a person, or resetting their access, deletes all of theirs: adding them back doesn't bring them back.
• An agent can make about 5 requests a second; beyond that it is told to wait (429).

Billing

Setup → Billing (admins only).

• … so far: this month's bill if it ended now (per property, add-ons, extra WhatsApp messages, GST).
• Bills: each month's bill, due date or paid date.
• Free trial: 90 days from when your company was created, unless agreed otherwise; nothing billed until the date shown.
• To pay or query a bill, contact HostStackHQ. Unpaid accounts can be suspended (guests arriving within 7 days still served).

When something goes wrong

Add-ons

Door codes, guest WiFi, occupancy report and noise need equipment, so each is off until ticked.

1. Property page → Details.
2. Tick the add-on → save.

• Off means none of its work happens for that property.
• Switching off mid-stay lets current codes and logins run to checkout.
• Not bought? It shows Not included for your company; ask HostStackHQ.
• Refused on save? The server isn't connected to locks or a router.
• Installing equipment: property setup. Check it under Setup → Connections.

Door codes

Each booking gets its own code, valid check-in to checkout, sent before arrival.

Add a lock

1. Property page → Rooms → below the rooms, add the lock's TTLock ID and its door.
2. Choose a room's door (its guests only) or a shared door (every guest).

• Show door code and WiFi (booking page): when a guest calls. Logged.
• Door (booking page): every opening around the stay.
• Today → Lock batteries: change any showing low.
• Code says "None yet"? The room has no lock; add one.

Guest WiFi

Each booking gets its own WiFi login, valid check-in to checkout, sent before arrival.

• Today's stay bars show devices on WiFi. A stay whose guest said no to WiFi in their privacy choices shows none.
• The edge agent counts devices; check it in Setup → Connections.

Occupancy report

Reports compares door and WiFi activity with bookings, every 5 minutes.

1. Check the trust check at the top. Near 100% = reliable. If it drops, check Connections and lock batteries first.
2. Review each stay's arrival, nights occupied, devices and camera clips.
3. Look into flagged stays.

• Fill in the number of guests on bookings; the last two flags need it.
• Each new flag alerts once on Today.
• Show camera clips (booking page): clips from 6 h before check-in to 6 h after checkout. Logged; hidden if a guest refused the camera.

Flags are not proof. Talk to the guest before assuming anything. HostStackHQ never acts on guests.

Noise

A sound-level sensor (no audio). Put up the sign saying so.

• Above 70 dB for 10 minutes between 10 pm and 7 am: you're alerted on Today.
• The guest gets one polite reminder per stay. Any further action is yours.
• At most one alert an hour.

Also as Markdown. Updated 2026-11-01.