User guides
Pick the guide for who you are.
- Read them without signing in at
/help/<guide>, e.g.https://app.hoststackhq.com/help/cleaner. Send that link with an invite. - Signed in? Help in the top bar opens your guide (on a phone, under More). It lists only the guides for your role: a supervisor sees theirs and the cleaners'; a property owner theirs; admins and managers every guide but the platform operator's.
- Search every guide from the box on the left (on a phone, tap Guides).
| You are | Read |
|---|---|
| An admin or manager at the company running the properties | HostStackHQ for admins and managers |
| A supervisor, looking after cleaning | HostStackHQ for supervisors |
| A property owner whose property a company manages | HostStackHQ for property owners: send it with their invite link (/help/property-owner) |
| A cleaner, getting jobs on Telegram | Guide for cleaners: send it with their invite link (/help/cleaner) |
| A guest staying at the property | Guest guide: link it from your listing or house rules (/help/guest) |
| The platform operator, running the hosted server for every company | HostStackHQ for the platform operator |
| Installing an add-on at a property: mini-PC, locks, router, bot | Set up a property and Upgrade and roll back |
How do I…?
Admins and managers
Admins can do all of these; a manager everything except Setup and adding logins, and only at the properties ticked for them.
| To | See |
|---|---|
| Create the company's account | First-time setup |
| Set up the company, a property, its rooms and listings | First-time setup, steps 1–8 |
| Publish the booking website | First-time setup, step 11 |
| Add a manager, supervisor or admin, and choose their properties | Your team |
| Turn on two-step sign-in | Two-step sign-in |
| Give someone a password reset link | Your team |
| Add an owner and let them sign in | First-time setup, step 3 |
| Add a booking by hand | Direct bookings |
| Add the guest to a booking from Airbnb, Booking.com or MakeMyTrip | Airbnb, Booking.com and MakeMyTrip bookings |
| Stop the sites selling nights already booked | Airbnb, Booking.com and MakeMyTrip bookings |
| Confirm or decline a request from the website | Requests from your website |
| Let guests pay on your website with your Razorpay account | Payment on your website |
| Take payment by UPI, or issue a GST invoice | Direct bookings |
| Cancel a booking, resend a guest's link, view a guest's ID | The booking page |
| Reply to a guest's WhatsApp message | When a guest writes |
| Record damage a guest caused | The booking page |
| See what needs doing today | Today |
| Compare properties, see profit and loss | Portfolio |
| Record a payment, or download expenses for the accountant | Spending |
| Raise and close a maintenance job | Jobs |
| Have a service raised every few months | Schedules |
| Keep the asset register | Assets |
| Share stock stores between properties, keep stock items | Stock |
| Record a society fee or maintenance contract and its payments | Contracts |
| Log a society's or provider's visit, or a complaint | Contracts |
| Show an owner what a contract's payments bought | Contracts |
| Add a cleaner, assign turnovers, edit a checklist | Cleaners |
| Answer an owner's request | Owners |
| Set up door codes, guest WiFi, occupancy or noise | Add-ons |
| Fix a problem | When something goes wrong |
Supervisors
| To | See |
|---|---|
| Sign in, turn on two-step sign-in | Signing in |
| Assign a cleaner to a turnover, check the photos | Today |
| Record a payment with its bill | Spending |
| Raise and close a maintenance job | Jobs |
| Have a service raised every few months | Schedules |
| Add, replace or retire an asset | Assets |
| Keep stock items | Stock |
| Pay a society fee or maintenance contract | Contracts |
| Log a society's or provider's visit, or a complaint | Contracts |
| Add a cleaner, send a new invite link | Cleaners |
| Edit a property's cleaning checklist | Cleaning checklists |
| Fix a problem | When something goes wrong |
Property owners
| To | See |
|---|---|
| Sign in | Signing in |
| See profit and loss, or a property's monthly report | Your properties |
| Raise a suggestion, question or problem, and follow it | Your requests |
Cleaners
| To | See |
|---|---|
| Connect to the Telegram bot | Getting started |
| Clean a room and mark it ready | A cleaning job and Doing the job |
| Finish a repair job | Repairs and other work |
| Count stock, or say something is running low | Stock |
Guests
| To | See |
|---|---|
| Ask to book on the company's page | Choosing your dates |
| Give privacy choices and upload an ID | Your personal link |
| Use the door code and WiFi, or message the host | During your stay |
Platform operator
| To | See |
|---|---|
| Check that everything works | Check that everything works |
| Add a company | Add a company |
| Switch on what a company bought | Switch on what a company bought |
| Retry a failed event, mark an error fixed | Look into a company's problems |
| See a company's usage for billing | Bill a company |
| Suspend or reactivate a company | Suspend or reactivate a company |
Also as Markdown. Updated 2026-11-01.