HostStackHQ for property owners
See how the company runs your property, and raise requests with them.
Signing in
- Open the link the company sent you (works once, for 7 days).
- Choose a password (12+ characters).
- Next time, sign in with your email and that password.
- Link expired or password forgotten? Ask the company for a new link.
Your properties
Properties lists your properties. Help and Sign out are top right, beside your name (on a phone, under More). The name of the company managing your properties is above yours (on a phone, at the top of the page).
Profit and loss (below the list): pick a month, or tick The whole of … for the year.
- Shows revenue, spent, profit, occupancy, average a night.
- Booking-site stays count only once the company enters their amount; a line says how many are missing.
Open a property for six tabs:
| Tab | Shows |
|---|---|
| Monthly report | Nights booked, revenue by listing (including what a cancelled direct booking kept, such as a cancellation fee), spending by kind and every payment (Bill = photo, Photos = job photos). Pick another Month to change |
| Over time | Last 12 months: nights, occupancy, revenue, spent, average guest rating |
| Assets | What's at the property: make, model, cost, warranty, photo |
| Maintenance | Repairs, servicing, replacements, society work; Overdue if late |
| Contracts | Society fee and service contracts: payments, services, complaints |
| Improvements | What was added, its cost and photos |
- You get an email in the first week of each month with last month's report.
- You never see guests' names, phones, IDs, door codes or camera clips.
Your requests
(Only if your company offers it.)
- Open Raise a new request.
- Pick the Property and What it is: Suggestion, Question or Problem.
- Write In a few words and Details.
- Choose Send to the company.
- Replies show under your request, and you get an email.
- Answer in Reply → Send reply.
- Status: Open, Planned, Done or Declined (with a reason). You're emailed on each change.
When something goes wrong
| Problem | Do this |
|---|---|
| Link expired, or forgot password | Ask the company for a new link |
| "No property is linked to you yet" | Ask the company to set you as owner |
| "Signing in as an owner isn't available at the moment" | The company has switched owner sign-in off; ask them |
| "Account is suspended" | The company's account is paused; ask them |
| "Something went wrong" | Choose Reload |
Also as Markdown. Updated 2026-11-01.