Your stay: guest guide

Everything you need to get in arrives on your phone.

Choosing your dates on the company's page

Some companies have their own booking page. Book either sends a request (nothing is charged) or takes you to pay, as the page says.

Pick your dates

1. Tap Arrive and Leave to choose your days.
2. Optional: choose how many Guests. Rooms too small are hidden (Show them brings them back).
3. Each room shows its total for your dates, with Book. Booked rooms say Taken those nights.

• Before you pick dates, rooms show a price per night. Weekends and festivals can cost more.
• Stays are up to 30 nights.
• Tap the rating under the company's name to read reviews, or Ask on WhatsApp to ask first.

Finding other dates

1. Open See prices by night under a room.
2. Tap your arrival night, then your leaving day. Struck-through nights are taken.
3. Earlier / Later change month (up to a year ahead).

Sharing a room

• Tap a room's name for its own page. Send that link; your dates and guests are kept in it.
• See all our rooms goes back.

Sending your request

1. Tap Book. Check the dates, nightly prices, total, cancellation policy and house rules.
2. Choose Continue (or Change dates).
3. Enter your name, mobile with country code (+91 is filled in), email (optional) and number of guests.
4. Tick that you agree, then Send request (or Pay).

• The company holds your dates straight away.
• If the button says Pay, you go to Razorpay's secure page to pay by UPI, card or netbanking. Your dates are held for 20 minutes while you pay. Once paid you see Payment received, and the confirmation with your stay link follows by WhatsApp or email.
• If the company cancels a booking you paid for online, you get a message with the refund, which goes back to the way you paid.
• Some companies let you pay an advance now and the rest a few days before check-in: choose under How you pay. Your stay page shows what is left and when, with Pay … online, and you get a reminder on the day.
• Otherwise it confirms (by WhatsApp or email, with the total, how to pay and your stay link) or declines.
• What you typed is kept if you switch apps mid-form.

Before you arrive

About a day before check-in, you get a WhatsApp (or email) with:

• check-in and checkout times
• your door code and WiFi login (where the property has them), and arrival instructions
• a personal link for privacy choices and your ID

Door code and WiFi work only from check-in to checkout.

Didn't get it? Check spam, then contact your host.

Your personal link

Open the link. It shows the address (Open in Google Maps), your times and arrival instructions.

Payment (direct bookings only) shows the total, what you've paid and what's left, with the date it's due after an advance. Pay … online opens Razorpay's page and counts as soon as you've paid. Pay … by UPI opens your payment app (on a computer, pay the UPI ID shown); your host confirms when it arrives.

1. Your privacy choices

1. Answer I agree or I don't agree for each.
2. Choose Save choices.

You can change them until checkout. The privacy policy linked there says how your details are kept and deleted; the booking website links it at the bottom too.

2. Your ID

Agree to ID and save first. Then:

1. Choose nationality and document (Aadhaar, passport, driving licence, voter ID or other).
2. Enter the document number.
3. Add a photo or scan (JPEG, PNG or PDF, up to 5 MB).
4. Wait for Saving… keep this page open to go before closing.

• Not Indian? You'll also need passport and visa details for Form C.
• The link works until a week after checkout. "Link not available"? Ask your host.

During your stay

• Door: enter your code on the keypad (main door and your room).
• WiFi: use the login and password from your message.
• Need something? Reply to any of our WhatsApp messages. Your host answers.
• 3 hours before checkout: you get a reminder.

After you leave

If your host asks for ratings, you get a link a couple of hours after checkout.

1. Pick a rating, 1 to 5.
2. Optional: add a comment.
3. Optional: tick to let your host quote it on their website (first name and month only).

• You can rate only after checkout, and not a cancelled booking.
• Your rating counts toward the site's average without your name.
• Booked on Airbnb? You may be offered a link to review there too.

Your data

• ID and door code are encrypted. Your ID, name and contact details are deleted after the legal period.
• A sound sensor measures loudness only, no audio. Loud between 10 pm and 7 am? You get one friendly reminder.
• Camera clips never leave the property. Say no to the camera and your host isn't shown its clips.
• Only your host sees your details. Every ID view is recorded.
• To have your details deleted, ask your host.

Also as Markdown. Updated 2026-11-01.